Return & Refund Policy

Last Updated: March 29, 2026

Emotional Support Animal Registration of America (ESARA) is committed to customer satisfaction! This means we want you to be 100% satisfied with every purchase you make with us.

Return Period

Most items are returnable in their unused or unworn condition within 30 days of receiving your package. Simply email our customer service support team to request a return along with the reason.

Exchanges

We offer exchanges in the case your item does not fit or if it's damaged. If it is our mistake, please let us know and we will make it right.

Non-Refundable Items

Identification cards, physical certificates, and harnesses with custom embroidery are non-refundable purchases. These products are customized to your animal therefore we cannot accept them back. If the mistake is ours, we will do our best to fix it and replace your items.

Warranty Period

All our items will have a 90-day warranty period. If your product does not withstand its quality, please let us know.

Cancellations

All orders may be canceled unless already shipped. We do our best to print a tracking number the following business day after the order is submitted. Once your order has already been packaged, we can no longer cancel it. If your package is refused, you will be refunded minus a fee for any customized products that were in the package.

ESA Letter Refund Policy

An ESA letter purchase may be refunded any time before the appointment with the therapist has taken place. If you proceed with the evaluation and decide afterwards that you no longer want this service, you will not be eligible for a refund.

Denials: There are no refunds on denied evaluations and approval is based upon therapist recommendation and cannot be guaranteed in advance. Our evaluations are contracted to a third-party therapist company. ESA Registration of America does not conduct the evaluations nor is responsible for denials.

Contact Us

To start a return or inquiry please email us at support@esaregistration.org.

ESA Registration
232 E 2nd St, Unit A #8136
Los Angeles, CA 90012